Sunday, January 28, 2007
Even at Davos there's homeworking news. Reuters reported that call centre specialist Convergys has plans to get into homeworking in a big way following a pilot scheme. President and Chief Operating Office David Dougherty said at the WEF: "I would like our next 60,000 call centre agents to be home agents, whether those are in North America, India or the Philippines. It's lower cost - even though we actually pay that person, in some cases, a higher wage - because you don't have the capital required to build a contact centre." Convergys has 60,000 call centre staff worldwide, including 12,000 in India and 8,000 in the Philippines.
Posted by Alex Johnson at 8:40 PM