Homeshoring

Homeshoring is the new offshoring, according to Chris Partridge in The Observer who writes that not only do call centres seem to be coming back from outside the UK, but that calls are now increasingly being taken by homeworkers which he says means that: "it has the potential to provide work for millions of people currently excluded from employment, such as parents, carers and the disabled...Single parents find this particularly liberating - one of the criticisms of conventional call centre work is that the wages barely cover child care and travel costs.Homeshoring has many attractions for employers as well. The high fixed costs of a call centre are eliminated, and many of the new breed of home workers are extremely well qualified." You can read more about homeshoring
in Business Week.