Sunday, January 28, 2007

New homeworking move to save rising wage costs

Even at Davos there's homeworking news. Reuters reported that call centre specialist Convergys has plans to get into homeworking in a big way following a pilot scheme. President and Chief Operating Office David Dougherty said at the WEF: "I would like our next 60,000 call centre agents to be home agents, whether those are in North America, India or the Philippines. It's lower cost - even though we actually pay that person, in some cases, a higher wage - because you don't have the capital required to build a contact centre." Convergys has 60,000 call centre staff worldwide, including 12,000 in India and 8,000 in the Philippines.

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